SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in all over the world. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of THLW (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://fortherascals.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (55 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bin begeistert Danke immer wieder
super
arriver tres tres rapidement .Tres jolie
Cute shoes
top stuff, good quality
shoes nice, good quality, i recommend, size 2 fits for my 6 months son, but my baby tiny
Resimdeki gibiler
I thought the shoes were white but they are like an off white beige.
Mięciutkie. Pasują na pół roczne maleństwo.
Заказ дошел быстро. Качество хорошее.
Super
Arrived in 9 days, that was nice surprise. 13-18months fits for 19-20 eu size. Very stisfied with product.
like on picture. thank you
Тапочки хорошие. Но очень потеют в них ноги. У нас высокий подъем-резинка немного передавливает. В целом,за такие деньги товар хороший
Шли очень долго к нам((( размер берите больше в два раза(( заказывала на 7-12 месяцев, по факту на новорождённых (
Super
До Подмосковья посылка дошла чуть больше чем за 2 недели. Тапочки мягкие, внутри приятные на ощупь, цвет бежевый скорее серо-бежевый, подойдёт «подовсё». Качество более менее. Покупала для 6месячного ребёнка ездить в коляске в тёплую погоду - для этих целей отличная вещь. С продавцом не общалась, отправил посылку быстро.
Great shoe my baby is 18 months and it fits perfect. Took a month to come to Canada
Nice little shoes. Not sure, that its real leather, but for the price its really nice anyway. The inside materiális is NOT leather, thats sure. Its just like on pictures. Well packed.
vnutri maju vlozku, s tym som nepocitala, inak pekne spracovanie.